![]() ![]() Solution: Contact your Google reseller to transfer the management of your account to Google. Contact your Google reseller to transfer your account to Google. Your account is ineligible to switch to the no-cost option because you purchased your subscription from a reseller. Solution: Only customers who upgraded after the transition was announced on Janucan revert to the no-cost subscription. ![]() Your account is ineligible to switch to the no-cost option because you upgraded to Google Workspace before January 19, 2022. If you canceled Google Workspace, you need to resubscribe first. ![]() If you upgrade yourself, you won’t be billed if you switch to the no-cost option on the same day.If we automatically upgrade you, you won’t be billed if you switch to the no-cost option within one month.Solution: Wait until we automatically upgrade you to Google Workspace, then click the button above again. Your account is ineligible to switch to the no-cost option because you first need to upgrade to Google Workspace Business Starter. Sign in to an administrator account (doesn't end in ). The following chart lists solutions for the errors that can occur when you click the button to revert to a no-cost option in the Admin console. If you used your account for non-commercial purposes, you can resubscribe to Google Workspace and then revert to a no-cost subscription by clicking the button above (requires a super administrator account). To restore your account, complete this account recovery form. Learn about the Cancel Google Workspace process. If your administrator is not available, go to If the administrator is not available, can a user become an admin?Īfter 60 days of suspension, your subscription will be canceled. Or, your administrator can revert to a no-cost subscription by clicking the button above (requires a super administrator account). To restore your suspended account, your administrator needs to set up Google Workspace billing. Please contact your Google Workspace Organization Administrator to re-activate your organization." "Your organization's Google Workspace account has been suspended.Please contact your Organization Administrator for access." "We are sorry, but you do not have access to.When you try to sign in to your Google Workspace core services, you'll get one of these messages: Additional Google services, such as YouTube, Google Maps, and Google Photos, will continue to be available. You won't be able to access your Google Workspace core services and data, including Gmail, Calendar, Drive, and Meet. In the first 60 days of suspension, your admin can still access the Admin console and set up billing to lift the suspension or export your data. ![]()
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